Troubleshoot failed transactions

Summary

A failed transaction is a transaction that was initiated but did not complete successfully. This can happen across bank rails, payment providers, card networks, or blockchain networks. Use this guide to identify the cause and resolve the issue.

Before you begin

Before troubleshooting, make sure you:

• Identify the transaction type
• Review the current status and any visible error
• Confirm the amount, asset, and destination details
• Check whether approvals or policy rules applied

Common reasons a transaction may fail

Common causes include:

• Insufficient funds
• Approval or policy issues
• Invalid destination details
• Unsupported asset, network, or rail
• Provider or processing errors

How to troubleshoot a failed transaction

1. Go to Transactions in Reah and open the relevant record.
2. Review the current status and any visible error.
3. Confirm the source, destination, amount, and asset are correct.
4. Check that any required approvals or policy rules were satisfied.
5. Retry the transaction only after the issue has been corrected.

What to do if the transaction still fails

If the transaction still fails after completing the steps above, contact Reah support. Include the following to help the team investigate quickly:

• Transaction ID or reference
• Amount and asset
• Date and time submitted
• Source and destination details
• Screenshots or notes that may help explain the issue

You can reach support at support.reah.com.

What to do next

• Check transaction status
• Understand pending transactions
• View transaction history
• Export transaction records