Subscription renewal and downgrade

Reah subscriptions are set to auto-renew by default. If auto-renewal is turned off or a renewal fails, your account will go through a grace period and a restriction period before being downgraded to the Free Plan.

Last updated 1 day ago

Summary

Reah subscriptions are set to auto-renew by default. If auto-renewal is turned off or a renewal fails, your account will go through a grace period and a restriction period before being downgraded to the Free Plan.

Auto-renewal

  • Your Reah subscription is set to auto-renew by default.
  • To stop renewal, you can:
    • Turn off auto-renewal in the Manage your plan section on the Plan page.
    • Disable renewal directly through your payment method, such as a card or payment provider.
  • After turning off auto-renewal, your subscription will remain active until the end of the current billing period.

What happens if renewal is turned off or fails

  1. Grace period (3 days)
    • For 3 days after your subscription expires, you will continue to have full access to all Reah features.
    • You can renew at any time during this period to restore normal service.
  2. Restriction period (7 days)
    • After the grace period, your account enters a 7-day restriction period.
    • During this time:
      • You cannot add new users.
      • You cannot create new wallets or cards.
      • Existing wallets and cards remain usable.
  3. Downgrade to Free Plan
    • After the restriction period, your account will automatically be downgraded to the Free Plan.
    • Free Plan limits:
      • Maximum of 1 user, which is the Owner only.
      • Up to 3 wallets.
      • Up to 1 card.

Account state after downgrade

  • Existing wallets and cards will continue to function.
  • All users except the original Owner will lose access to the entity and can no longer log in.
  • Additionally:
    • No new wallets or cards can be created.
    • No new users can be added.

How to restore full access

  • You can resubscribe to a paid plan at any time to restore full functionality.
  • After resubscribing:
    • All restrictions will be lifted immediately.
    • Your existing data and configurations will remain unchanged.

Recommendation

  • To avoid service interruption, we recommend keeping auto-renewal enabled.
  • If you prefer not to use auto-renewal, manually renew your subscription before it expires.