Dispute a card transaction

Summary

Use this guide when a card charge looks unauthorized, incorrect, or otherwise problematic and may need to be disputed.

When a dispute may be appropriate

• You do not recognize the transaction
• The merchant charged the wrong amount
• The charge was duplicated
• The goods or services were not delivered as expected
• The issue could not be resolved directly with the merchant

Before you submit a dispute

Gather:

• The transaction amount
• The transaction date
• The merchant name
• Any receipts, invoices, or supporting records
• Any notes explaining why the charge is incorrect or unauthorized

How to dispute a card transaction

1. Open the relevant transaction in Reah.
2. Confirm whether the charge is pending or fully posted.
3. Review whether the issue can be resolved directly with the merchant.
4. Gather the supporting records you may need.
5. Follow the dispute path available in your card workflow or support process.

Act quickly

Disputes are usually easier to handle when they are reviewed quickly. If a charge appears suspicious, do not wait longer than necessary to investigate.

What to do next

• Report a lost or stolen card
• Freeze or cancel a card
• View and export card statements