Report a lost or stolen card

Last updated 5 days ago

Summary

Use this guide when a Reah card may be lost, stolen, or exposed to unauthorized use and you need to secure it quickly.

What to do first

  • Act immediately
  • Review recent card activity
  • Stop further card usage as quickly as possible
  • Follow your business's internal finance or security escalation process if needed

How to report a lost or stolen card

  1. Open the affected card in Reah.
  2. Review recent card activity for unexpected or unauthorized transactions.
  3. Freeze the card immediately if you need to stop usage while you investigate.
  4. Deactivate the card if it is confirmed compromised or should not be used again.
  5. Follow your internal escalation process if unauthorized activity is suspected.
  6. Continue monitoring related card and account activity.

Freeze vs. inactivate

Freeze the card if:

  • Immediate action is needed to pause activity
  • There is still uncertainty about whether it was compromised
  • The same card may be used again later

Cancel the card if:

  • Compromise is confirmed
  • The card details should no longer be trusted
  • It should not be used again

What to do next