Subscription renewal and downgrade

Summary

Reah subscriptions are set to auto-renew by default. If auto-renewal is turned off or a renewal fails, your account will go through a grace period and a restriction period before being downgraded to the Free Plan.

Auto-renewal

• Your Reah subscription is set to auto-renew by default.
• To stop renewal, you can:
  • Turn off auto-renewal in the Manage your plan section on the Plan page.
  • Disable renewal directly through your payment method, such as a card or payment provider.
• After turning off auto-renewal, your subscription will remain active until the end of the current billing period.

What happens if renewal is turned off or fails

1. Grace period (3 days)
   • For 3 days after your subscription expires, you will continue to have full access to all Reah features.
   • You can renew at any time during this period to restore normal service.
2. Restriction period (7 days)
   • After the grace period, your account enters a 7-day restriction period.
   • During this time:
     • You cannot add new users.
     • You cannot create new wallets or cards.
     • Existing wallets and cards remain usable.
3. Downgrade to Free Plan
   • After the restriction period, your account will automatically be downgraded to the Free Plan.
   • Free Plan limits:
     • Maximum of 1 user, which is the Owner only.
     • Up to 3 wallets.
     • Up to 1 card.

Account state after downgrade

• Existing wallets and cards will continue to function.
• All users except the original Owner will lose access to the entity and can no longer log in.
• Additionally:
  • No new wallets or cards can be created.
  • No new users can be added.

How to restore full access

• You can resubscribe to a paid plan at any time to restore full functionality.
• After resubscribing:
  • All restrictions will be lifted immediately.
  • Your existing data and configurations will remain unchanged.

Recommendation

• To avoid service interruption, we recommend keeping auto-renewal enabled.
• If you prefer not to use auto-renewal, manually renew your subscription before it expires.