Back up and recover your entity

Last updated 5 days ago

Summary

Use this guide to back up your entity and restore access if your organization can no longer meet its signing requirements.

Reah provides a Recovery Kit. It is a secure offline credential that supports a controlled recovery process if owners lose devices, required signers become unavailable, or entity operations are blocked.

A Recovery Kit does not grant direct access to your entity. Recovery is completed through a support-assisted process.

What is a Recovery Kit?

A Recovery Kit is a secure offline file tied to your entity.

You use it when the entity can no longer satisfy its signer or approval requirements.

Common scenarios:

  • An owner loses access to a device.
  • One or more required signers become unavailable.
  • Your signing threshold can no longer be met (for example, 2/3, 3/3, or 1/1).
  • Entity operations are blocked because approvals cannot be completed.

Recovery Kits should be stored securely and treated as high-security credentials.

When should you back up your entity?

You can generate or refresh a Recovery Kit in two ways:

  1. During entity setup

    When you create a new entity, Reah prompts you to generate and download a Recovery Kit. This is the recommended time to back up your entity.

  2. From Settings → Security

    The owner can generate or refresh a Recovery Kit at any time from your workspace settings.

Refresh a Recovery Kit from Settings

  1. Open your Reah workspace.
  2. Select Settings from the left navigation.
  3. Go to Security. Only entity owners can access this setting.
  4. Under Recovery Kit, click Refresh.
  5. Download the Recovery Kit file.
  6. Store the file in a secure location.

Important

  • Generating a new Recovery Kit replaces the previous one.
  • Only the most recently generated Recovery Kit remains valid.

Best practices for storing Recovery Kits

  • Store Recovery Kits offline whenever possible.
  • Limit access to trusted people in your organization.
  • Do not share Recovery Kits over email, chat, or unsecured cloud storage.
  • If your organization manages multiple entities, store each entity’s Recovery Kit separately and label them clearly.
  • Refresh your Recovery Kit when ownership or security responsibilities change.

When should recovery be used?

Use recovery when your entity can no longer meet its configured signer or approval requirements.

Examples:

  • One or more required owners lose access to devices.
  • Signer thresholds can no longer be met.
  • Approval workflows are blocked because required signers are unavailable.
  • Entity operations can no longer proceed due to missing ownership access.

How recovery works

Recovery is completed through Reah Support.

Recovery requires:

  • A valid Recovery Kit
  • Identity verification
  • A support-assisted recovery process
  • A 72-hour security lock period before full owner permissions are restored

Recovery does not unlock access immediately.

Recover your entity using a Recovery Kit

  1. Contact Reah Support.
  2. Explain that your entity can no longer meet its signing requirements.
  3. Complete identity verification.
  4. Sign up a new user who will become the new owner.
  5. Complete the recovery process.

What happens next:

  • The new owner is added to the entity.
  • A 72-hour security lock period begins.
  • Existing owners receive email notifications.
  • After the lock period ends, the new owner gains full owner permissions.

Security protections during recovery

Recovery is designed with safeguards to reduce misuse if a Recovery Kit is lost or exposed.

During recovery:

  • Reah Support verifies identity before proceeding.
  • Recovery Kits do not provide direct access.
  • New owners are restricted for 72 hours.
  • Existing owners receive email notifications.

Important things to know

  • Recovery Kits are offline credentials tied to your entity.
  • Recovery Kits do not automatically grant access.
  • Recovery requires support-assisted verification.
  • Only the latest Recovery Kit remains valid.
  • Without a valid Recovery Kit, recovery may not be possible.

FAQs

1. What happens if the person who created the Recovery Kit leaves the company?

Recovery Kits are stored offline and do not automatically expire when someone leaves the organization.

If the original owner leaves:

  • Refresh the Recovery Kit, or
  • Securely transfer responsibility to another trusted owner.

2. What should I do if the person storing the Recovery Kit leaves the organization or no longer has Owner access?

If the person storing the Recovery Kit leaves your organization or no longer has Owner access:

  • A current Owner should refresh and download a new Recovery Kit from Settings → Security.
  • Store the new kit securely, preferably offline.
  • Limit access to trusted current Owners.

If the previous custodian is still available, transfer responsibility securely and then refresh the Recovery Kit to ensure only trusted current Owners retain access to it.

3. Does a Recovery Kit stop working if the original owner becomes an admin?

No. The active Recovery Kit will still work even if the original owner’s role changes after backing it up. Recovery Kits are tied to the entity, not to an individual’s role.

4. Does having a Recovery Kit give someone full access?

No. Having Recovery Kits alone do not grant permissions.

Recovery still requires identity verification, support approval, adding a new owner, and a 72-hour security lock.

5. What happens if I lose the Recovery Kit?

Refresh your Recovery Kit and back up the newly refreshed kit as soon as possible. Only the most recently generated Recovery Kit remains valid.

Still need help?

Contact Reah Support through the in-app chat, or visit support.reah.com.

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